Hey Riders! Welcome to the FXR Sales Store FAQ page. We know you’re eager to hit the road with the best gear, so we’ve compiled answers to the most common questions about our products, shipping, returns, and more. Gear up and ride safe!
Product Questions
Q: What brands do you carry?
A: We specialize in premium riding gear, including our flagship FXR brand, along with other top-tier accessories, casual clothing, gloves, hats, jackets, luggage, and more. Check out our “Brands” menu for the full lineup!
Q: Do you offer gear for women?
A: Absolutely! We have a dedicated “Women” section featuring “Women Who Ride” apparel and “Women’s Base & Mid Layers” designed for comfort and performance on the road.
Q: Are your products designed for specific weather conditions?
A: Yes! Our jackets and riding gear are built to handle harsh weather, so you can ride confidently in any condition.
Shipping & Delivery
Q: Where do you ship?
A: We ship globally to most countries! However, due to logistical constraints, we cannot deliver to some remote areas and parts of Asia. You can check availability during checkout.
Q: How long does delivery take?
A: We process orders within 1-2 business days. After that:
– Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx.
– Free Shipping (orders over $50): 15-25 days after dispatch via EMS.
Q: Can I track my order?
A: Definitely! Once your order ships, you’ll receive a confirmation email with tracking info so you can follow your gear’s journey in real-time.
Returns & Exchanges
Q: What is your return policy?
A: We stand by our quality! If anything isn’t perfect, you have 15 days from delivery to initiate a return. Our process is hassle-free—just reach out to us at [email protected].
Q: How do I start a return?
A: Email our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple steps.
Payment & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders faster and saves your info for future adventures!
Contact & Support
Q: How can I contact customer service?
A: We’re here to help! Email us at [email protected] for any questions about your order, returns, or gear recommendations.
Q: What’s your physical address?
A: Our store is located at 2395 Wolf Pen Road, EAST HARTFORD, US 06118. Feel free to reach out via email for the quickest response!
Thanks for riding with FXR Sales Store—where adventure meets reliability. See you on the road!